Quality Improvement Specialist
Civil Service Title:
Community & Business Services Social Services
150 William Street, New York N
# of Positions:
Title Code No:
Proposed Salary Range:
$48895 - $75900 (Annual)
The Division of Youth & Family Justice (DYFJ) Office of Planning, Policy & Performance is responsible for monitoring program performance and providing improvement guidance to ACSâ€™ contracted juvenile justice provider agencies in the interest of improved outcomes for youth and families. Employing independent initiative and judgment, the Quality Improvement Specialist will function as part of a team and will be responsible for assessing and monitoring and evaluating the ongoing performance of provider agencies. Oversight may involve a variety of programs including Non-Secure Placement (NSP), Limited Secure Placement (LSP), and community-based programs such as the Family Assessment Program (FAP), the Juvenile Justice Initiative (JJI), Aftercare, and Respite Services. Responsibilities may include, but are not limited, to the following: â€¢ Provide technical assistance and oversight for provider agencies implementing juvenile justice program models, assess and monitor timely development, quality practice, and assess program operations. â€¢ Research best practice and promising practice methods and models to develop evaluation techniques and instruments for measuring provider performance. â€¢ Prepares evaluation reports by utilizing information obtained from: site visits, participant and family interviews, staff interviews, record reviews and other data sources. â€¢ Analyze performance indicators and other statistical data concerning service delivery in juvenile justice programs to identify program specific and systemic strengths and weaknesses. â€¢ Utilize data to create meaningful deliverables to ensure providers are held accountable to contract requirements. â€¢ Conduct compliance and qualitative reviews to assess the performance of provider agencies by reviewing records, conducting provider site visits, and conducting surveys and interviews concerning service quality. â€¢ Develop and implement internal Quality Assurance and Control measures for assessment tools utilized in the unit. â€¢ Develop written performance reports and other correspondence based on research, analysis, and assessments in order to communicate information, recommendations, and decisions. â€¢ Maintain provider performance composites and/or profiles. â€¢ Conduct performance reviews of electronic and original case records. â€¢ Conduct regular meetings and conferences with provider agencies to discuss performance, reports and other key findings. â€¢ Using a collaborative approach, provide guidance and oversee the development and implementation of improvement plans. â€¢ Provide technical assistance in planning and implementation of juvenile justice programs by providing interpretation of policies and procedures to providers Candidate must be willing to travel to contract agencies within the five boroughs and adjacent areas and have the flexibility to work in the evening.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
A Baccalaureate degree from an accredited college, or equivalent; preferably a Master’s Degree in the fields of public administration, business management, environmental planning, or a related field.
A minimum of 10 years of full time satisfactory professional experience in the field of environmental health and safety.
Experience overseeing large teams of staff and vendors performing multiple different types of work at a fast pace.
Click on the "Apply Now" Button.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an Equal Opportunity Employer